Sales Operations Manager

Job Overview

Kinetics Group is looking for an experienced and results-oriented Sales Operations Manager to enhance the efficiency, accuracy, and performance of our commercial operations. This role plays a critical part in supporting the sales organization through effective CRM management, data-driven reporting, process optimization, and seamless coordination across departments.

As a Sales Operations Manager, you will be responsible for ensuring operational excellence by managing sales workflows, maintaining data integrity, preparing insightful performance reports, and supporting quotation and proposal activities. This position offers the opportunity to contribute to strategic business growth while working within a collaborative and fast-paced engineering environment. Joining Kinetics Group means becoming part of a regional leader committed to innovation, continuous improvement, and professional development.

Key Responsibilities

Manage and continuously improve sales processes, systems, and operational workflows.
Administer and optimize CRM platforms to ensure data accuracy, consistency, and usability.
Develop sales forecasts, dashboards, and analytical reports to support business decisions.
Coordinate the preparation and review of quotations, proposals, and commercial documentation.
Provide operational and administrative support to the sales team to improve responsiveness and productivity.
Collaborate with Finance, Operations, and Marketing teams to ensure smooth cross-functional execution.
Identify opportunities for process improvements and implement initiatives that enhance sales effectiveness.
Monitor key sales performance indicators and recommend actions to drive better results.

Required Qualifications

Bachelor’s Degree in Business Administration, Marketing, Commerce, or a related discipline.
Minimum of 5 years of experience in Sales Operations, Commercial Operations, Sales Support, or a similar function.
Proven experience managing CRM platforms and sales reporting systems.
Demonstrated ability to work in a dynamic and performance-driven environment.

Required Skills & Competencies

Technical Skills

Hands-on experience with CRM systems such as Salesforce, Microsoft Dynamics, HubSpot, or Zoho.
Advanced proficiency in Microsoft Excel, including data analysis and reporting.
Strong understanding of sales forecasting methodologies and performance analytics.
Experience preparing commercial documentation and managing quotation processes.

Soft Skills

Excellent analytical and problem-solving capabilities.
Strong organizational and time management skills.
Effective verbal and written communication abilities.
Ability to work collaboratively with cross-functional teams.
Proactive mindset with a focus on continuous improvement.

Preferred Experience

Experience working within B2B environments.
Exposure to industrial, engineering, HVAC, acoustic, vibration control, or technical product sectors is highly desirable.
Familiarity with process optimization and sales productivity initiatives will be considered an advantage.

Why Join Kinetics Group?

At Kinetics Group, you will have the opportunity to contribute to prestigious projects across the UAE, GCC, and MENA region while working alongside experienced professionals in engineering and commercial disciplines. We foster a collaborative culture that values innovation, operational excellence, and continuous professional growth. Our regional presence and commitment to technical leadership provide employees with meaningful career development opportunities and exposure to industry-leading solutions.