Job Overview
Join Kinetics Group as a Senior Sales Coordinator and play a pivotal role in supporting our sales operations, pricing management, and customer service excellence. This position serves as the operational backbone of the sales team by ensuring accurate quotations, supplier coordination, pricing analysis, and seamless administrative support throughout the sales cycle. Working closely with sales engineers, suppliers, logistics, and management, you will contribute directly to delivering outstanding customer experiences and maintaining operational efficiency. If you are highly organized, detail-oriented, and thrive in a fast-paced engineering environment, this is an excellent opportunity to build your career with a leading provider of acoustic, vibration isolation, HVAC, and engineering solutions across the UAE and MENA region.
Key Responsibilities
Sales Administration
- Manage incoming customer enquiries received via email and other communication channels.
- Coordinate with Sales Engineers to ensure timely preparation and submission of quotations.
- Prepare quotations and provide administrative support to reduce sales team workload.
- Track quotation status and ensure all required technical documents, drawings, and product literature are included.
- Follow up with customers regarding missing enquiry information and quotation updates.
- Coordinate enquiries with regional distributors where applicable.
- Monitor and distribute workloads among the sales support team.
- Negotiate pricing with general customers within approved guidelines.
Pricing & Commercial Support
- Maintain and update supplier price lists, multipliers, and pricing records.
- Coordinate with suppliers regarding revised pricing and commercial updates.
- Verify quotation, customer order, and supplier order pricing for accuracy.
- Maintain pricing records for distributors and internal teams.
- Support sales and management by preparing cost analysis and net cost worksheets for commercial negotiations.
- Liaise with suppliers to secure competitive pricing during project negotiations.
Operational & Administrative Support
- Coordinate computer hardware, software, CRM systems, networking, and office technology requirements.
- Work with IT vendors to ensure smooth operation of company systems and email services.
- Coordinate website updates and software improvements supporting sales operations.
- Maintain employee leave schedules and administrative records.
Technical Documentation & Marketing Support
- Coordinate with suppliers to prepare technical submittals and product documentation.
- Maintain updated catalogues, drawings, and technical literature.
- Coordinate printing of brochures, business cards, folders, stickers, and other marketing materials.
Shipping & Inventory Coordination
- Review shipping documentation for accuracy before processing.
- Monitor stock levels and coordinate replenishment with suppliers.
- Track product samples required for customer approvals.
- Coordinate delivery schedules with suppliers and shipping personnel.
- Manage supplier communications regarding product quality issues and replacement arrangements.
Required Qualifications
- Bachelor’s degree in Business Administration, Commerce, or a related discipline.
- Minimum 5–6 years of experience in Sales Administration or Sales Operations.
- Experience working within a retail, supplier, manufacturing, engineering, or distribution environment.
- Strong understanding of commercial pricing and sales coordination processes.
- Advanced proficiency in Microsoft Excel and Microsoft Office applications.
- Experience using CRM systems and sales administration software.
Required Skills & Competencies
Technical Skills
- Sales administration and coordination
- Quotation preparation and management
- Pricing analysis and cost calculations
- Advanced Microsoft Excel and Office Suite
- CRM systems
- Data management and reporting
- Inventory and supplier coordination
- Documentation management
Soft Skills
- Excellent organizational and multitasking abilities
- Strong analytical and problem-solving skills
- High attention to detail and accuracy
- Excellent communication and interpersonal skills
- Customer-focused mindset
- Ability to prioritize multiple assignments
- Collaborative team player
- Time management and planning skills
Preferred Experience
- 5-6 years minimum experience in sales administration.
- Experience working in retail industry (supplier or store side).
- Proficient in excel based systems and data manipulation
- Experience with business intelligence tools a plus.
- Demonstrated collaborative skills and ability to work well within a team
- Ability to prioritize, problem solve, plan and budget
Why Join Kinetics Group?
At Kinetics Group, you’ll become part of an industry-leading organization delivering innovative engineering, noise control, vibration isolation, and HVAC solutions across the UAE and MENA region. We offer a collaborative workplace where your expertise contributes directly to major commercial and industrial projects. You’ll have opportunities for professional development, cross-functional collaboration, and continuous learning while working alongside experienced engineering and sales professionals committed to operational excellence and customer satisfaction.
Location
Dubai, United Arab Emirates
Employment Type
Full-Time
How to Apply
Interested candidates are encouraged to submit their CV to kineticsme@gmail.com with the subject line “Senior Sales Coordinator.“
Join Kinetics Group and become part of a team delivering innovative acoustic, vibration isolation, HVAC, and engineering solutions across the UAE and the wider MENA region.
